My goal is to enhance client experiences through my background in psychology, design and research. With over seven years of experience in both B2B and B2C environments. I’m passionate about creating organizational and operational clarity, which I actualize through design workshops, journeymaps, and research that bridges the needs of product management, development and business stakeholders to better serve clients and drive business outcomes.

Please reach out if you are interested in working together!

Updating The Financial Planning Process

Leading Change Management, Workshop Facilitation, Journey Mapping

I supported Product Manager at First Command who wanted to integrate new tools to improve the financial planning process. I conducted research to clarify the Advisor's current processes to prepare a workshop to learn what the Advisors ideal processes should become.

Whiteboarding A New Leads Process

Prototyping, Heuristic Analysis, Team Management

I put together an ideation session at First Command alongside another UX researcher as a way for members on the team get more familiar with the company's Salesforce system and working as a team.

Exploratory Research Into Esports Communities

Exploratory Research

Active provides a number of products to run sports leagues, sport camps, and tournaments. We had not previously conducted research to learn about esports which has been seeing high growth. I conducted several interviews to learn about how social groups affect skill development.

Mobiliti

Workshop Facilitation, Data Visualization, Business Development

Mobiliti was a co-design session that brought together employers, mobility service providers and Pittsburgh city residents and leverage this knowledge to solve real world commuting challenges. I worked on this project with Maya Design and Boston Consulting Group.