Many roads brought me into design. When I was a child I was diagnosed with dyslexia. It wasn't until I was older until I learned how writing systems impact dyslexics, such as differences between English, Spanish, and Japanese.

Throughout studying psychology and design, that early experience is something I still carry with me in my work. Tools carry with them assumptions on how they can, or should, be used. I care about the big and small elements that over time can add up to make people feel lost or confused.

Please reach out if you'd like to work together!

Improving Service to High Net Worth Clients

Prototyping, Interviews, Contextual Inquiries

I identified a busuiness process that would be difficult for financial advisors to learn, and put together a prototype to ensure a high quality of service for high net worth clients.

Updating The Financial Planning Process

Change Management, Workshop Facilitation, Journey Mapping

I led a workshop with the Financial Planning department to create a project roadmap on a new tool they were implementing. We brought in 15 financial advisors to ensure the tool aligns with their needs.

Whiteboarding A New Leads Process

Prototyping, Heuristic Analysis, Team Management

Lead an internal whiteboarding session alongside another UX researcher as a way for members on the team get more familiar with the company's Salesforce system and new team members.

Making Salesforce Easier to Learn

Prototyping, Usability Study, Interviews

I identified a high use element of Salesforce that made it difficult to train new financial advisors. I redesigned the component and conducted research with advisors to make the tool more intuitive.

Exploratory Research Into Esports Communities

Exploratory Research, Innovation, Interviews, Journey Maps, Personas

I led a first time innovation research study at Active Network about how groups affect the eSports community. I conducted user interviews and created a report identifying how a new market could be serviced.